Accor Vacation Club

Accor Vacation Club is seeking an energetic and experienced professional to join their team. 

 

Asia Member Services & Communications Coordinator

 

Work Location:

Nusa Dua - Bali

 

Responsibilities:

·        Revises, updates, and/or writes the content of Member news releases, memos, letters, newsletters, website, invitations, magazines, etc.

·         Assists in the development and implementation of communications programs

·        Deliver effective and entertaining Member Education Workshops and Member Events to large groups in accordance with an agreed schedule 

·        Liaise with Communications Department in Australia in relation to the communications design and approval.

·        Providing a support to Member Services Coordinator in assisting Members with enquiries and concerns via telephone, email or letter 

·         Respond to written and verbal complaints and escalated emails

·        Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner 

·         Assist Member Services Manager in managing property and supervision of room, when necessary

·         Completion of any other tasks that maybe assigned by Management from time to time

 

Requirements:

·         A minimum of 2 (two) years experience in a customer service environment and/or hospitality industry (Front Desk/GRO/GSR)

·         Marked ability to coordinate and implement communications strategies and to manage projects and/or to deliver training sessions to Members in a public, group forum

·         Service oriented and must have a strong dedication to customer satisfaction 

·         Result oriented with strong personal drive

·         Energetic, self motivated, attention to detail and confident

·         Proactive, honest, with good communication skills and team attitude

·         Able to work hard in high pressure environment and flexible with working hours

·         Computer literate

·         Excellent in spoken and written English

 

Our organisational complexity, scale and dynamic structure make this a challenging yet rewarding role. If you have the necessary requirements, experience and a proactive nature please send your comprehensive resume, expected salary and recent photograph to;

putri.ariyani@accorvacationclub.com.au

 

Come and join Accor's fast growing Vacation Club in South East Asia!

 

ONLY SUCCESSFUL CANDIDATE WILL BE CONTACTED